Manipal Hospitals
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Vijayawada. Manipal Hospitals, Vijayawada has been honoured with “The Best Customer Service in Healthcare” at the 24th Edition of Business Leader of the Year 2026, held at Taj Land’s End, Mumbai. The award, conferred by Fun and Joy in association with the World Health and Wellness Congress, recognizes excellence in patient-centric healthcare delivery.
The recognition was received by Mr. Ramanjaneya Reddy J, Hospital Director, Manipal Hospitals, Vijayawada. The selection was based on key benchmarks including patient satisfaction scores, Google reviews, innovative service initiatives, structured feedback systems, and an effective patient grievance redressed process.
A major contributor to this recognition was the hospital’s flagship initiative, Manipal Patient Pulse, which enables real-time escalation and resolution of patient concerns—ensuring that every patient leaves the hospital with a positive experience. The hospital’s measurable achievements in patient satisfaction, service innovation, and quality standards further strengthened its position.
Speaking on the occasion, Ramanjaneya Reddy J, Hospital Director, Manipal Hospitals, Vijayawada, said, “We are honoured to receive this award, which reinforces our belief that in healthcare, our patients are not just numbers—they are people in need of comfort, dignity, and care. Our team doesn’t just work in healthcare; they live to serve. This award belongs to every Doctor, Nurse, Patient Care Coordinator and support staff who understands that service isn’t just a department—it’s our mission.”
This recognition further strengthens the hospital’s commitment to patient-centred care, builds community trust, enhances team pride, and reinforces its position as a preferred healthcare destination in a competitive landscape.